Category: Colorado

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Wells Fargo Agrees to Training on New Companywide Policy to Improve Telephone Access by Customers Who are Deaf or Hard of Hearing

DENVER—The U.S. Attorney’s Office for the District of Colorado announced that it has resolved a complaint under the Americans with Disabilities Act (ADA) made by a Wells Fargo customer who is hard of hearing relating to accessing Wells Fargo’s banking services via telephone. In the resolution, Wells Fargo has adopted changes to its companywide ADA policy for communications with customers with disabilities and agreed to provide training to its call center representatives on the new policy.
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